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Privacy Policy

At One Psychology Clinic, we are deeply committed to protecting your privacy and ensuring the confidentiality and security of your personal health information. We recognize the importance of collecting, using, and disclosing personal information responsibly and only to the extent necessary to provide you with the services you have consented to receive. We strive to be open and transparent about our practices, and to that end, we are providing this document to describe our privacy policies and procedures. We operate in accordance with the Personal Health Information Protection Act, 2004 (PHIPA), the primary legislation governing the handling of personal information by all regulated health professionals within the province of Ontario.

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Privacy Policy & The Information We Collect

At One Psychology Clinic, we may collect the following types of information when you browse our website:

  • Information You Provide Directly: This includes details you provide when registering, making an online appointment, inquiring about our services, or requesting support via email or any interactive message board or social channel. This may include personally identifiable information such as your name, contact details (phone, address, email), appointment information, and payment data.

  • Passively Collected Information: This includes data collected through the use of cookies (described below), such as IP addresses, web browser and operating system information, the date and time of your visits, and the pages you visit on our website, or any affiliated websites.

  • Click-Through Information: Data related to interactions with our emails and marketing materials.

  • Aggregate, Non-Personally Identifiable Information: Such as the number of hits per week or per web page.

Cookies

“Cookies” are small text files that store information about your interactions with our website. These can be either:

  • Temporary (Session Cookies): These are deleted when you close your browser window and help navigate the website more smoothly.

  • Persistent (Permanent Cookies): These remain on your hard drive and are used to customize the website for you, such as storing login credentials, preferences, and registration details.

We may use both session and persistent cookies to improve customer experience and help you navigate our site with ease. If you configure your browser to reject cookies, certain functions or areas of the website may not be accessible or convenient.

The Way We Use Information

At One Psychology Clinic, we use the information we collect in the following ways:

  • Direct Information: The information you provide through online appointments, inquiries, or email correspondence is used to engage in and process transactions, respond to your inquiries, and offer support services.

  • Customizing Communications: Based on your interactions, we may use the data to personalize future communications and web pages according to your established preferences.

  • Improving Website Design: Information about the pages you visit or the frequency of page hits helps us enhance the design and functionality of our website.

When We Share Customer Information

One Psychology Clinic does not share, rent, or sell your personally identifiable information to third-party marketers. We only share information for business purposes, on a need-to-know basis, with:

  • Our employees and affiliates.

  • The customer who provided the information.

  • Subcontractors, consultants, and third-party service providers who have agreed to protect your information in the same way we do and who have signed confidentiality agreements.

  • Entities authorized to access such information by law or regulation.

We may also disclose information to protect our rights, enforce our terms of use, comply with legal requests, or respond to law enforcement or government authorities, including valid subpoenas. We will not use or share your information for purposes unrelated to the above without first notifying you and offering the option to opt out.

​No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Our Commitment to Data Integrity and Security

One Psychology Clinic processes your information in a manner consistent with the purpose for which it was collected. We take reasonable steps to ensure that your information is accurate, complete, and up to date. We also implement appropriate safeguards to maintain the confidentiality and integrity of your information, including administrative, physical, and technical measures to protect against unauthorized access or disclosure.

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